Best way to determine field syntax

I've been fighting through determining what the appropriate syntax is for what should be a very simple automation. Essentially, I just want to say, if request type = new contractor, then assign person x as a watcher. I've tried a million variations on this to get the automation to work successfully, but the log shows the following message: "No subsequent actions were performed since comparator condition did not pass. Issues that did not match...".

What is the best way to figure out what the correct syntax is for a field, especially if dealing with a custom field? The info provided here ( only goes so far...

1 answer

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Andreas Knecht Community Champion May 16, 2017

Hi Tiffany,

Sorry that this isn't as easy yet as it should be.  We have plans to make this easier with an auto-complete (or something similar) in future:

In the meantime, it's often easier to use a JQL condition.  So in your example you could simply use this JQL (which you can test in the issue navigator):

type = "new contractor"

The smart value for this would be:


The other thing you can do, is to use a 'Log action' in Automation for JIRA and paste your smart-value there.  Then when the rule runs, you can see the rendered value in the audit log.

Hope this helps!


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