Balsamiq mockup does not show up correctly

Hi,

we are using Balsamiq Mockups for Confluence for a while. Since about last week we noticed a strange problem. When opening a mockup, it does not open as usual in full screen mode, but embedded inside the edited confluence page with confluence toolbar and footer showing up. This causes the balsamiq menu to be cut of and therefore it is unusable.

This problem happens for different users and different browsers. We have a testing and staging instance of confluence with exact the same setup where this problem does not occur for these users.

 

2 answers

Hi Alexander,
Sorry for the snag. The problem you reported could be caused by some conflict with some other plugin that is changing the style of the Confluence page header and/or footer.
We have been reported previously about some problem with the "Talk" plugin version 2.5.0. The problem in the meantime has been solved with its latest update. Could you please verify if this is your scenario?

Otherwise please contact us at support@balsamiq.com in order to investigate your issue in details.

 

Updating Talk plugin fixes the problem!

Thank you

 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jul 10, 2018 in Marketplace Apps

If you’re an Atlassian app developer, you’ll want to know about Atlas Camp!

This September 6-7, hundreds of Atlassian App developers will flock to Barcelona Spain to build skills, discover product roadmaps, meet face-to-face with the Atlassian team, and learn how to extend t...

173 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you