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All-in-One Reports for Jira with Service Desk

Brent Leistner
Brent Leistner August 9, 2016

I was wondering how well this might work with JIRA Service Desk.   We are looking for reports that provide more than just SLA analysis?     Things we are looking for are:

 

Tickets per person.

Tickets by issue type

SLA not as important

Ticket age (time from open to close)

Trends for open and closed tickets.

 

Thanks

Brent Leistner

 

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August 10, 2016

Hello!

At this point we do not have any specific reports built for Service Desk. A newer version is under development which will have more reporting capabilities around service desk. It is planned to be launched by Q1 next year.

 

Regards

All-In-One JIRA Reports

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