I was wondering how well this might work with JIRA Service Desk. We are looking for reports that provide more than just SLA analysis? Things we are looking for are:
Tickets per person.
Tickets by issue type
SLA not as important
Ticket age (time from open to close)
Trends for open and closed tickets.
At this point we do not have any specific reports built for Service Desk. A newer version is under development which will have more reporting capabilities around service desk. It is planned to be launched by Q1 next year.
All-In-One JIRA Reports
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