All-in-One Reports for Jira with Service Desk

I was wondering how well this might work with JIRA Service Desk.   We are looking for reports that provide more than just SLA analysis?     Things we are looking for are:


Tickets per person.

Tickets by issue type

SLA not as important

Ticket age (time from open to close)

Trends for open and closed tickets.



Brent Leistner


1 answer


At this point we do not have any specific reports built for Service Desk. A newer version is under development which will have more reporting capabilities around service desk. It is planned to be launched by Q1 next year.



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