issue creating

[Prakash Punukollu]

Hi 

i am using jira in my mobile. when i am creating an issue in Jira its trowing a pop-up for me.

 We can't create this issue for you right now. Ask your admin to check the logs to troubleshoot this is the pop-up i am getting.

let me know the solution for this pop-up

[Nic Brough -Adaptavist-]

You need to do what it says - get your admins to read the logs for Jira to find out what is going wrong.

[Prakash Punukollu]

Thanks Nic Nrough,

since i'm the admin. So please guide me how solve this problem.

[Nic Brough -Adaptavist-]

Read the log file to find out what went wrong.

If there are no errors at the time this failed, then it was a network error connecting your mobile device to the server.

[Prakash Punukollu]

Thanks Nic,

Bit confused can you explain me briefly please so that i can know. 

[Nic Brough -Adaptavist-]

Your mobile app tried to connect to the Jira server.  One or two of three things happened:

• Data did not reach the server
• Jira failed when processing the request
• Data did not get back to your device from the server

In 1 and 3, that was a network failure.  For 2, look at the server logs for the errors.