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Xray Support

Nuno Fernandes
Nuno Fernandes Jan 03, 2023

Hi,

Does anyone know how to report an Xray problem?

I'm trying to report using this URL:

Log in - Service project (getxray.app)

 

But since I'm having a problem with the login (I try to create one but it says that it already exists. I try to reset it... but it seems that the reset is not working), I can't find another way to report.

 

Thanks in advance

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Bastian Stehmann
Bastian Stehmann
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Jan 03, 2023

Hi @Nuno Fernandes ,

In general, I think you are in the right place.

I would try the Contact Form here:

https://www.getxray.app/contact-us

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David Detlefsen
David Detlefsen Feb 27, 2023

Its Feb 27th. 2023 and the same issue seems to be happening to me too. I cannot login or reset my password so I used the contact-us link provided.

 

As of yet, I did not hear back from XRay so I can't tell you if this alternative method of contact works or not. But just wanted to let others know that we are having login issues too.

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Nuno Fernandes
Nuno Fernandes Feb 27, 2023

Hi David,

 

Yes. It worked.

I received one email from the local support the day after.

Regards

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