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Does anyone know how to report an Xray problem?

I'm trying to report using this URL:

Log in - Service project (


But since I'm having a problem with the login (I try to create one but it says that it already exists. I try to reset it... but it seems that the reset is not working), I can't find another way to report.


Thanks in advance

2 answers

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1 vote
Answer accepted
Bastian Stehmann
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jan 03, 2023

Hi @Nuno Fernandes ,

In general, I think you are in the right place.

I would try the Contact Form here:

Its Feb 27th. 2023 and the same issue seems to be happening to me too. I cannot login or reset my password so I used the contact-us link provided.


As of yet, I did not hear back from XRay so I can't tell you if this alternative method of contact works or not. But just wanted to let others know that we are having login issues too.

Hi David,


Yes. It worked.

I received one email from the local support the day after.


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