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Xray Error rendering Web Panel


Whenever I try to enter Xray settings menu, I get the following error message.


Error rendering Web Panel

The Xray health check has detected errors upon installation. Please contact your Jira administrator.


I tried uninstalling and reinstalling the Xray, but had the same result.

What should I try to do?


Thank you.

2 answers

Hi everyone, we had some periods of instability during the last 12h that caused some downtime on Xray Cloud but this incident has been resolved.

We apologize for any inconvenience this might have caused.


You check more details about this on our status pages: and


I am still getting the message 'Error rendering web panel' whenever I try to enter Xray test cases.


What should I do?



Hi Elena,

Last time, we got the same message.

We just wait couple of hours and the services come back without intervention.



Hi Antoine, 

Thanks for the quick response. 

Now I can access the test cases.



Hi Sangsu,

That error may happen on some circumstances due to network timeouts; reinstalling the app should solve your problem.

If not, and preferably, please use our dedicated support channel for Xray Cloud here:  


Best regards,

Xray Team

I get the same error. Even when I deinstall the app. I think it's not an network issue. Kind regards, Tom

I get the same error too .Are you solved this  error? many people around me get this problem.

Like Diego likes this

Facing same problem, any updates on this one ?

Like Diego likes this

same case, same day, probably service down ?

Like Victor Glavan likes this

same here,  facing the same issue , started just few minutes ago

Like Victor Glavan likes this
Like Antoine NICOLLE likes this

My team too, this error is starting today, yesterday ranning fine. could you say us a possible solution? Thanks

it's up, thank you

working again, we did nothing on our side. I guess some XRAY connection died on the cloud ? :-)

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