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Hello,
Whenever I try to enter Xray settings menu, I get the following error message.
Error rendering Web Panel
The Xray health check has detected errors upon installation. Please contact your Jira administrator.
I tried uninstalling and reinstalling the Xray, but had the same result.
What should I try to do?
Thank you.
Hi everyone, we had some periods of instability during the last 12h that caused some downtime on Xray Cloud but this incident has been resolved.
We apologize for any inconvenience this might have caused.
You check more details about this on our status pages: https://xray.statuspage.io/ and https://twitter.com/XrayStatus
Hi,
I am still getting the message 'Error rendering web panel' whenever I try to enter Xray test cases.
What should I do?
Thanks.
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Hi Elena,
Last time, we got the same message.
We just wait couple of hours and the services come back without intervention.
kr,
Antoine.
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Hi Antoine,
Thanks for the quick response.
Now I can access the test cases.
Kr,
Elena.
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@jellevlassenbroeck
It works for us by going to Jira Apps management - XRAY - Health Check and clicking on "Reinstall Xray" button.
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This issue requires a deeper analysis, please contact the Xray Support (http://xraysupport.xpand-it.com ) so that we can request additional information and help further.
Kind regards,
Rogério Paiva [Xray Support Team]
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Hello,
I'm trying to enter Xray settings menu, I get the following error message.
Error rendering Web Panel
The Xray health check has detected errors upon installation. Please contact your Jira administrator.
I tried uninstalling and reinstalling the Xray, but had the same result.
What should I try to do?
I'm using Jira on cloud and I just started the trial
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Hi Sangsu,
That error may happen on some circumstances due to network timeouts; reinstalling the app should solve your problem.
If not, and preferably, please use our dedicated support channel for Xray Cloud here: https://jira.xpand-addons.com/servicedesk/customer/portal/6
Best regards,
Xray Team
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I get the same error. Even when I deinstall the app. I think it's not an network issue. Kind regards, Tom
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I get the same error too .Are you solved this error? many people around me get this problem.
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can you please check this urgently?? Its up now
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My team too, this error is starting today, yesterday ranning fine. could you say us a possible solution? Thanks
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working again, we did nothing on our side. I guess some XRAY connection died on the cloud ? :-)
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Getting the same issue - try to work with jira not to admin.
Can anybody help instantly?
Thanks a lot
Peter
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@Michael Sunhaki @Pranjali Bundele @Peter Freyler
We were able to solve the same issue by going to JIra Apps management - XRAY - Health Check and clicking on "Reinstall Xray" button
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I'm having the same issue. @Gleb Dzyuba Does reinstalling affect the test cases that were already created under XRay?
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Whenever I try to enter Xray settings menu, I get the following error message.
Error rendering Web Panel
The Xray health check has detected errors upon installation. Please contact your Jira administrator.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.