Xray Error rendering Web Panel

[Sangsu Lee]

Hello,

Whenever I try to enter Xray settings menu, I get the following error message.

Error rendering Web Panel

The Xray health check has detected errors upon installation. Please contact your Jira administrator.

I tried uninstalling and reinstalling the Xray, but had the same result.

What should I try to do?

Thank you.

[José Domingues _Xray_]

Hi everyone, we had some periods of instability during the last 12h that caused some downtime on Xray Cloud but this incident has been resolved.

We apologize for any inconvenience this might have caused.

You check more details about this on our status pages: https://xray.statuspage.io/ and https://twitter.com/XrayStatus

[Elena]

Hi, 

I am still getting the message 'Error rendering web panel' whenever I try to enter Xray test cases.

What should I do?

Thanks.

[Antoine NICOLLE]

Hi Elena,

Last time, we got the same message.

We just wait couple of hours and the services come back without intervention.

kr, 

Antoine.

[Elena]

Hi Antoine, 

Thanks for the quick response. 

Now I can access the test cases.

Kr, 

Elena.

[Rogério Paiva - Xray Xporter]

Hi @Paulo Teixeira 

This issue requires a deeper analysis, please contact the Xray Support (http://xraysupport.xpand-it.com ) so that we can request additional information and help further.

Kind regards,
Rogério Paiva [Xray Support Team]

[Paulo Teixeira]

Hello,

I'm trying to enter Xray settings menu, I get the following error message.

Error rendering Web Panel

The Xray health check has detected errors upon installation. Please contact your Jira administrator.

I tried uninstalling and reinstalling the Xray, but had the same result.

What should I try to do?

I'm using Jira on cloud and I just started the trial

[José Domingues _Xray_]

Hi Sangsu,

That error may happen on some circumstances due to network timeouts; reinstalling the app should solve your problem.

If not, and preferably, please use our dedicated support channel for Xray Cloud here: https://jira.xpand-addons.com/servicedesk/customer/portal/6  

Best regards,

Xray Team

[Tom Vanhout]

I get the same error. Even when I deinstall the app. I think it's not an network issue. Kind regards, Tom

[xinxin_tao_陶鑫鑫_]

I get the same error too .Are you solved this  error？ many people around me get this problem.

[Victor Glavan]

Facing same problem, any updates on this one ?

[Viva Bot]

same case, same day, probably service down ?

[Mark Castro]

same here,  facing the same issue , started just few minutes ago

[Victor Glavan]

@José Domingues _Xray_ please prioritize this one 

[Balavinayagamoorthi Ramasamy]

@José Domingues _Xpand IT,

 can you please check this urgently?? Its up now

[Diego]

My team too, this error is starting today, yesterday ranning fine. could you say us a possible solution? Thanks

[Antoine NICOLLE]

same problem

[Antoine NICOLLE]

it's up, thank you

[Mark Castro]

working again, we did nothing on our side. I guess some XRAY connection died on the cloud ? :-)