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Xray Error rendering Web Panel

Hello,

Whenever I try to enter Xray settings menu, I get the following error message.

 

Error rendering Web Panel

The Xray health check has detected errors upon installation. Please contact your Jira administrator.

 

I tried uninstalling and reinstalling the Xray, but had the same result.

What should I try to do?

 

Thank you.

5 answers

1 vote

Hi everyone, we had some periods of instability during the last 12h that caused some downtime on Xray Cloud but this incident has been resolved.

We apologize for any inconvenience this might have caused.

 

You check more details about this on our status pages: https://xray.statuspage.io/ and https://twitter.com/XrayStatus

Hi, 

I am still getting the message 'Error rendering web panel' whenever I try to enter Xray test cases.

 

What should I do?

 

Thanks.

Hi Elena,

Last time, we got the same message.

We just wait couple of hours and the services come back without intervention.

kr, 

Antoine.

Hi Antoine, 

Thanks for the quick response. 

Now I can access the test cases.

Kr, 

Elena.

0 votes

I'm getting the error, Error rendering web panel, what do I do

Same with me

same on our end.

@jellevlassenbroeck

It works for us by going to Jira Apps management - XRAY - Health Check and clicking on "Reinstall Xray" button.

Hi @Paulo Teixeira 

This issue requires a deeper analysis, please contact the Xray Support (http://xraysupport.xpand-it.com ) so that we can request additional information and help further.

Kind regards,
Rogério Paiva [Xray Support Team]

Hello,

I'm trying to enter Xray settings menu, I get the following error message.

Error rendering Web Panel

The Xray health check has detected errors upon installation. Please contact your Jira administrator.

 

I tried uninstalling and reinstalling the Xray, but had the same result.

What should I try to do?

 

I'm using Jira on cloud and I just started the trial

0 votes

Hi Sangsu,

That error may happen on some circumstances due to network timeouts; reinstalling the app should solve your problem.

If not, and preferably, please use our dedicated support channel for Xray Cloud here: https://jira.xpand-addons.com/servicedesk/customer/portal/6  

 

Best regards,

Xray Team

I get the same error. Even when I deinstall the app. I think it's not an network issue. Kind regards, Tom

I get the same error too .Are you solved this  error? many people around me get this problem.

Like Diego likes this

Facing same problem, any updates on this one ?

Like Diego likes this

same case, same day, probably service down ?

Like Victor Glavan likes this

same here,  facing the same issue , started just few minutes ago

Like Victor Glavan likes this

 

@José Domingues [Xray] please prioritize this one 

Like Antoine NICOLLE likes this

My team too, this error is starting today, yesterday ranning fine. could you say us a possible solution? Thanks

it's up, thank you

working again, we did nothing on our side. I guess some XRAY connection died on the cloud ? :-)

Im just getting this issue today, is there any solution?

Im getting this issue from last 2 days, any solution?

Getting the same issue - try to work with jira not to admin.

Can anybody help instantly?

Thanks a lot

Peter

@Michael Sunhaki @Pranjali Bundele @Peter Freyler 

We were able to solve the same issue by going to JIra Apps management - XRAY - Health Check and clicking on "Reinstall Xray" button

Like Pranjali Bundele likes this

Hi Gleb,

works fine. Thx. You're now my personal hero.

Best regards

Peter

Like Gleb Dzyuba likes this

I'm having the same issue. @Gleb Dzyuba Does reinstalling affect the test cases that were already created under XRay? 

Hi, @Kristine Pantoja For us it worked absolutely fine - nothing was affected

Like Kristine Pantoja likes this

Thank you!

Whenever I try to enter Xray settings menu, I get the following error message.

 

Error rendering Web Panel

The Xray health check has detected errors upon installation. Please contact your Jira administrator.

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