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Unable to export validation done on Jira-Xray, the process keep running and no others actions can be run.
Restarting Jira is the only way to get the service back.
No documents are generated
This is better to be investigated by the Xporter team; it could be a problem in the template design/code or other situations.
Please get in touch with Xporter Support (http://xportersupport.getxporter.app) to request additional information and investigate further.
Rogério Paiva [Xporter Support Team]