Xporter blocks Jira (restart needed) when creating .docx

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July 26, 2021

Unable to export validation done on Jira-Xray, the process keep running and no others actions can be run.

Restarting Jira is the only way to get the service back.

No documents are generated  

1 answer

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Rogério Paiva - Xray Xporter
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July 28, 2021

Hi florent.sifflet@capgemini.com 

This is better to be investigated by the Xporter team; it could be a problem in the template design/code or other situations.

Please get in touch with Xporter Support (http://xportersupport.getxporter.app) to request additional information and investigate further.

Thank you.

Kind regards,
Rogério Paiva [Xporter Support Team]

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