Hi, our System Admin does not have the Cogwheel Icon > Gantt configuration option for all out Gantt charts and subsequently can't give access to anyone else to configure a Gantt
You'll probably get the help you need more quickly if you specify which one you are using. :)
If you aren't sure, a screenshot of the UI may help the community members recognized which one you happen to be using.
-dave [ALM Works]
Unfortunately, that small screen snippet is not enough for me to go on (except to say you are def. not using the ALM Works Gantt solution). But, it might be enough to go on for someone else. Let's see what happens.
Alternatively, you can go into the Atlassian Universal Plug-in Manager (UPM) to discover whose Gantt app you are using and @mention someone from that company here in this thread and/or add a tag(s) for the app and/or vendor to this thread. (That's more likely to get the right person's attention.)
-dave [ALM Works]
Hello, @Wendy Benson
Thank you for bringing this behavior to our attention and creating this Community Question.
We noticed that you created a ticket at Ricksoft-Support.atlassian.net. Our Engineer Hal provided you instructions on this issue on the ticket.
We are looking forward to hearing more from you. If you need assistance with our plugins or have any other questions, please contact us anytime at Ricksoft-Support.atlassian.net. I will be happy to help.
We wish you a great day!
Gabriel Quadros | Support Engineer
Ricksoft Support Team
Hi @Wendy Benson ,
Thank you for your reply!
I sent you a short video to explain the two different kinds of Gantt-Chart via the ticket you submitted us :)
The Gantt-Chart which is created automatically when the project is created CANNOT be configured individually. These Gantt-Chart does not have The 'Gantt configuration' option within the Gannt-Chart.
In order to configure these Gantt-Chart, please go to Jira Administration > Manage apps > WBS GANTT-CHART.
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