Why can't I see the "Time in Status" field on tickets in cloud

Sara Nicholson February 15, 2024

I understand that the "Time in Status" field is limited and I will likely have to use a plugin. However, I have added the field to all my screens/issue types and it still doesn't appear on my tickets. Any suggestions? 

Thanks!
Sara

5 answers

0 votes
Valeriia_Havrylenko_SaaSJet
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
February 16, 2024

Hi @Sara Nicholson  👋

Can you please provide more info to help you?

I've found for you topic how to use Time in Status Custom Field

Let me know if you need any clarification :)

And of course i want to recommend you our add-on Time in Status for Jira 
We have custom fields feature and all apps data are available for charts view, export, and Jira dashboard.

Time in Status .png

And here is Custom Fields. You can easily configure it and get time in status data directly in issue and on the card.


Moreover, you can export all necessary data as a report in XLS or CVS files and set up a teamwork schedule to exclude non-working hours or days.

You can also book a live demo - we'll show you the application inside out and answer all your questions.

Add-on has a 30-day free trial version and  free up to 10 users.
Hope it helps 😌

0 votes
Bloompeak Support
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
February 16, 2024

Hi @Sara Nicholson

If you prefer to use a marketplace app, you can try Status Time Reports app developed by our team. It mainly provides reports and gadgets based on how much time passed in each status.

Here is the online demo link, you can see it in action and try without installing the app. For further details, you can have a look at Status Time Reports How to Videos.

  • This app has a dynamic status grouping feature so that you can generate various valuable reports as time in status, time in assignee, status entry dates and status counts, cycle time and lead time, resolution time, average/sum reports by any field(e.g. average in progress time by project, average cycle time by issue creation month).
  • You can search issues by Project, Issue Type, Status, Assignee, Issue Creation/Resolution Date(and any other Date field) and JQL Query.
  • Status durations are calculated according to the working calendar you define. Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days.
  • You can set different duration formats.
  • You can export reports in CSV file format and open them in MS Excel.
  • You can also add this app as a gadget to your Jira dashboards and reach “Status Time” from Issue Detail page.
  • You can enable/disable access to Status Time reports&gadgets and Issue Detail page per project, users, groups or project role.

If you are looking for a completely free solution, you can try the limited version Status Time Reports Free.

Hope it helps.

0 votes
Amay Purohit_RVS
Rising Star
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February 16, 2024

Hi @Sara Nicholson 

As an alternate plugin you can try out 

Time in Status Reports 

One of the many reports which the app provides is Time in Status in hours/days to determine , how much time the issue spent in each status. The app has 20+ reports to track your bottleneck Issues & Processes.

You can also group your statuses to define your own resolution time, create dashboard gadgets and lot more.

The app is free upto 10 users

Disclaimer : I work for the vendor who built this app

TIS-1.png

0 votes
Gizem Gökçe _OBSS_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
February 15, 2024

Hello @Sara Nicholson ,

I'm just asking to fully understand your need and help you. Why exactly do you need the Time in Status custom field? Custom fields that perform such calculations negatively affect the performance of the system and do not perform instant calculations, the calculations are delayed and lag behind.

Instead of using a custom field, you can use  Time in Status plug-in which is developed by my team at OBSS, to create reports that suits your needs. If you continue on your way with such an advanced application, you will not only calculate time in status but you can also track metrics such as response time, cycle time and lead time.

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well. 

Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts. And the app has a REST API so you can get the reports from Jira UI or via REST. Also you can export the reports in to various formats easily. 

SS4.png

Visit Time in Status to explore how our JIRA add-on can revolutionize your metrics measurement process. Enjoy a 30-day free trial to experience the full range of features

Also, if you are interested in more detailed information on how to set up metrics and use  Time in Status, please consider reading my article below. 

Revealing Operational Excellence: Identifying Bottlenecks through Metrics like Cycle Time, Lead Time

Kind Regards,

Gizem

0 votes
Uday Kiran Bhaviri
Rising Star
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February 15, 2024

If it is a custom field then you need to add your project to the field context.

Sara Nicholson February 16, 2024

Hi Uday, 

So we didn't create the field, I believe it is part of Jira Cloud. However, it does show up in the custom field section of Jira. I have added it to our service desk project and to all 3 screens that I want it to show up on.

2024-02-16_08h23_39.png

I have also positioned it where I want it on the screens. However when I go to the screens it is not there. 

I can do a query and see that we have tickets that have values added to this field but I can't add it as a column to be able to see the values.

2024-02-16_08h23_51.png

Is there any way to do this? Our end goal is to see how much time tickets are spending in each status, cumulative totals for specific issue types, average times, etc. I considered doing SLA's for each status type but that would take a lot of effort to build just so I could have a report that reflected all of the average times for each status etc. We would prefer not to use any plugins if that is possible.

Any insight you may have would be appreciated. 

Sara

Sara Nicholson February 16, 2024

Also, I did find the gadget that works in Dashboards and that looks promising for some of the information we want to capture. Just really need to be able to "see" the Time in Status field on the ticket itself. 

Thanks, 
Sara

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