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Seeking advise on best methods to include/restrict access to/within a Jira Instance for Partner/Client Team(s)
We currently have ...
User Groups in Confluence + Jira + Slack for each Client + Partner + internal Team
visualise work for/with Partner Teams via a Custom Field "Team"
visualise work for/with Clients via Customer Field "Client"
Partner teams work with 1:n Client Team(s) + our internal team
In general, I'd advise...
There are then two main options for data management in Jira...
Option 1 - Project Permissions
This option works well if there is a definitive split between Projects - eg. all of a Partner/Client's work is in one Jira Project/Confluence Space.
In this instance I would...
See more about Project Permissions on this page.
Option 2 - Issue Security
If the above option is too limiting, the alternative is to use Issue Security - allowing for more granular Issue visibility management.
Then, I would...
See more about Issue Security on this page.
There isn't as granular permissions for Confluence if you need this also - permissions are all managed at a Space level and cannot be limited like above. I would consider though...
Let us know what you think :)
Thanks for your speedy response @Stephen Wright _Elabor8_ - greatly appreciated
Prob going to stick with the single Jira Project to keep it simple & open and manage access via user group privs if needed later. Ideally we should be working with Trusted partners or internal colleagues so the user group permissions should work fine for us.
@James Morris, in addition to what @Stephen Wright _Elabor8_ already elaborated, you could also go a step further and synchronize issues between your instance and your partner's instance. This way you don't need to deal with permissions/groups/users in your instance but rather with the configuration of your desired issue sync app.
Let me know if I should elaborate this option in more detail.