I would like to install Automation for JIRA. However our JIRA server is running version 7.1.10. Can we download the old version and install it? If it works fine, can I purchase it and still get the support service?
Employee from Automation for Jira here.
You can download the older version of our app from the version history section in Atlassian's marketplace, however, you may want to consider upgrading at some point since your version of Jira is past EOL https://confluence.atlassian.com/support/atlassian-support-end-of-life-policy-201851003.html.
We will be able to provide general support around usage and configuration of rules, but any version specific bugs or issues encountered won't be fixed for that version of Jira.
If the add-on not marked as compitable for your Jira version, it still might work if you manually download and upload it to your Jira.
You can also purchase it if you want.
But you probably will not get support as what you did is a workaround and by definition, as you said, they are not compitable with your Jira version.
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