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Transition field-based rule not working

I have a workflow where I want to make a the ability to make transition be conditioned on the values of two different fields. For that, I've added two field rules to the transitions. However, only the first of these two is actually working, since the second rule is not blocking anything when the condition is not met. I am attaching screenshots of the evidence, including the rules set and the example of the ticket.

2 answers

attached now, as you see, the value for this particular ticket in 'has comms release' is 'No' but they're still able to make a transition that requires it to be 'Yes'.

0 votes
John Funk Community Leader Aug 01, 2022

Hi Sergio,

I don't see any screenshot attached. Can you try to add that again? 

John Funk Community Leader Aug 02, 2022

You have two rules on that transition. It will check the first and if it passes, it will the issue go. It implements the rules as an OR not an AND. 

huh, that seems like a major flaw, one would assume these are treated as AND and not OR

John Funk Community Leader Aug 02, 2022

Agreed - but it is what it is. You can reverse them to try it to see if it behaves differently. 

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