Tempo JIRA sync not working

[Zoe Hutchinson]

Hello, I am trying to set up the Jira/Tempo sync as per this article https://help.tempo.io/planner/latest/syncing-with-jira

I have mapped the fields - see screenshot - 

but when I come to plan time in Tempo & sync with JIRA I get this error message 

It seems like the sync doesn't like the fields I've chosen but it's not clear from the error message. Can anyone help?

[Susan Wu · Accepted solution]

Hi @Zoe Hutchinson 

From your screenshot, it seems that your Start Date and End Date are Jira custom fields, which are not assigned to the screens used in the project(s) you are using for plans sync.

If you still have problems, please contact Tempo Support for further investigation.

https://tempo-io.atlassian.net/servicedesk/customer/portal/6

Best regards,

Susan Wu

Tempo Product Expert

[Zoe Hutchinson]

Thank you! I hadn't noticed the capitalisation on Start Date, so hadn't realised it was a custom field.