Between this morning and this afternoon, i somehow broke JETI (jira email this issue) in such a way as that modified work orders never send an update.
- New work orders do send an email fine
- manually sending a "test" email with a manually entered issue key from email templates works for the "modified" template.
- was all working fine this morning.
i have setup
- email templates, for new and modified
- a notification template that fires on first matching event
- contexts that have no project selected and no issue type selected (should cover all items, and both work order systems (service desk and project) and i think contexts is what directs the mail right?)
this is one of those things thats probably stupid easy and ive just been looking at it too long. i mean it WAS working FINE! what would you look at in this situation? i was just starting to think i had a handle on JETI and then had to spend the last 3 hours banging my head against this....
i think i found the problem, which is that comments are a whole other set of "updates". i was only posting comments to test this, which did not trigger an update. i had to make a whole other template for "issue commented".
i still dont have JITA sending the issues, but rather it appears to be jira itself sending them as they are not using my modified templates. but at least i am somewhat getting updates now (for instance if i change the priority).
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