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i'm having some trouble with setting the original estimate field's value using automation. In my scenario i have a parent ticket from one project that creates a ticket in another project, with the same values.
When i searched the community questions, i found a post about someone who was able to do it by creating the ticket first, then updating the field. But when i tried that, the original estimate field value was not changed.
So to debug it, i first set the value of the field manually then i change it again with the value of the parent ticket. And the results are weird.
Here is my parent ticket with origInal estimate = 10weeks (it's in french in the screen)
Here are my two rules in the automation process
First the manual value
Then the parent's ticket value
In the created ticket, i see this in the logs :
The manual setting worked (in green)
Then, there's a "Remaining Estimation" that goes from 0 to 0 in blue (no idea what happens there)
Finally, the automated setting that changes the value from 5 weeks to 0 (the value is 10 weeks in my initial ticket)
Any idea why the value goes to 0 when it's supposed to be 10 weeks like the parent ticket ?