Service Desk Agent - Can I set up that only 1 out of 3 agents would be able to reply to customers?

[Gertrūda Verikaitė]

Service Desk Agent - Can I set up that only 1 out of 3 agents would be able to reply to external customers?

Here Im talking about issues and 2 options: "reply internally" / "reply to customer" - this "reply to customer" I want to set up by permissions. 

Possible? How? :) 

[John Funk · Accepted solution]

Hi Gertrūda,

You can control who can add Comments with the Permission Scheme. But you cannot control the difference between Internal or Customer. 

[Gertrūda Verikaitė]

Thanks!

[John Funk]

You are welcome!