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Service Desk Agent - Can I set up that only 1 out of 3 agents would be able to reply to customers?

Service Desk Agent - Can I set up that only 1 out of 3 agents would be able to reply to external customers?


Here Im talking about issues and 2 options: "reply internally" / "reply to customer" - this "reply to customer" I want to set up by permissions. 


Possible? How? :) 

1 answer

1 accepted

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Answer accepted
John Funk Community Leader May 11, 2022

Hi Gertrūda,

You can control who can add Comments with the Permission Scheme. But you cannot control the difference between Internal or Customer. 

John Funk Community Leader May 16, 2022

You are welcome!

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