ScriptRunner Custom Listener

Does anyone have examples of a ScriptRunner custom listener on how to change the issuetype on the creation of the ticket?

In this case, it will be IF the ticket is created with a certain issuetype AND the description contains certain data.





1 answer

1 accepted

0 votes
Answer accepted
Peter-Dave Sheehan
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Feb 07, 2022

Changing issue type with any sort of automation is never a good idea except for the very rare case that the issue type has the same field configuration and workflow.

That's why the Move action is built like a wizard. There are many steps and decisions that have to be made along the way. That's difficult to predict in a script.

What I would suggest for your use case is a behaviour that raises an error if the description contains keywords that don't match the selected issue type.

Something like "based on this description, it appears that you want to raise a X issue type, but you have selected Y, please select Y or specify a description that's more in line with X"

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events