SMTP Response Failure Issue in JETI Plugin(Jira Email This Issue)

[Rajaravikiran S]

Hi Team,

We are using JETI plugin to send emails. The request used to send emails is not getting response which in-turn is blocking the user action. For eg if I want to send email after the creation of an issue as the response from smtp server is getting delayed the create request is not getting completed.
Please find network traceability call of Manual Email. Even the Send Button request call is not getting completed but I am able to receive emails.

[Angélica Luz]

Hello @Rajaravikiran S,

Thank you for reaching out to Atlassian Community!

I see that you are using Jira Cloud Free and Email this Issue is an app not compatible with the Free plan.

For more information, please check the documentation below:

• Limitations in Jira Cloud Free plans

Some apps might have reduced functionality in Jira Software Free and Jira Core Free, as they may affect features like permissions that can't be changed in Free.

If you need to use Email this issue, it will be necessary to change the plan to Standard or Premium.

Regards,
Angélica