Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

SMTP Response Failure Issue in JETI Plugin(Jira Email This Issue)

Hi Team,

We are using JETI plugin to send emails. The request used to send emails is not getting response which in-turn is blocking the user action. For eg if I want to send email after the creation of an issue as the response from smtp server is getting delayed the create request is not getting completed.
Please find network traceability call of Manual Email. Even the Send Button request call is not getting completed but I am able to receive emails.

Email This Issue.PNG


1 answer

0 votes

Hello @Rajaravikiran S,

Thank you for reaching out to Atlassian Community!

I see that you are using Jira Cloud Free and Email this Issue is an app not compatible with the Free plan.

For more information, please check the documentation below:

Some apps might have reduced functionality in Jira Software Free and Jira Core Free, as they may affect features like permissions that can't be changed in Free.

If you need to use Email this issue, it will be necessary to change the plan to Standard or Premium.


Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Marketplace Apps & Integrations

5 mobile apps for Jira Cloud to boost productivity

  It’s very important to have access to the workflow process from anywhere. Especially if you manage the work of others. There is no difference whether you’re out of office, or drive a ca...

216 views 2 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you