SLA

[Juhaina Almama]

Hi 

I made redefine for SLA, it did not  affect all existing requests (cloud), why?

Regards

Juhaina

[Juhaina Almama]

I have SLA (First response) which is applied to a specific organisation, I found out that the organisation is empty with some issues so I updated the JQL

Firma = XXXX OR Organizations = "XXXX"

I made a change for JQL on 19 jun

When I checked the issues in the search, I found that Issues that been created before 17 june did not get with this change

[Nicolas Grossi]

@Juhaina Almama Could you please elaborate ?

Nicolas