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Reopen after a user replies

Keratoconic
Keratoconic September 27, 2023

Hello,

IS there a specific way on allowing users to re open tickets after it's been closed when they reply but only with certain keywords? - i.e. we don't want the tickets to be reopened if they just reply back with a thank you note through Atlassian assist or something similar.

 

Thanks

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Kian Stack Mumo Systems
Kian Stack Mumo Systems
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September 27, 2023

@Keratoconic, you can add a condition to your rule to lok through the comment content.

 

Screen Shot 2023-09-27 at 2.56.17 PM.png

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