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Remove Xray option from Jira Service Desk

I want to remove Xray option from Jira Service Desk projects. Xray will only be used on Jira Software projects. Is this possible?

1 answer

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Inês Silva
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Jul 08, 2019

Hi Patrícia,

It's possible to do that. 

Just go to Jira Administration >> Add-ons >> Xray >> Requirement projects, and remove the Project that you do not want to have Xray. You can find more information here:

Best regards,
Xray Team


I can't find de option Jira Administration >> Add-ons >> Xray is this answer for JIRA Cloud?

Hi there,

Click on your Project, Click  settings, Click Settings and select Apps - when the page opens - in the left hand pane - select Manage Apps. This will display all your apps, Select the App that you want to unsubscribe.

That should work.


You can remove Xray under Connected Apps.

I hope this will help 11/2022

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