We are planning to use Jira Service Desk with CRM for Jira,
In ideal scenario Customer who initiates request can be one from Companies or Contacts available in CRM for Jira,
After request is initiated, request should be tied to the Contact and to the company of that Contact,
Jira SD Agent should be able to see associated Contact and Company on the Issue type and can click to view any details or any documents stored along the Contact or Company profile.
My question is will it be able to create Customer to Contact or Company association?
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