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Q: Convert an app trial license to a full license before the trial expires?

Question:  Is it possible to convert an app's trial license to a full license before the trial period is scheduled to end?

Context:  I've installed a Jira Cloud app from the Marketplace (paid via Atlassian).  Currently, I'm in a 6-week trial period (30-days + 2 weeks to align w/ site billing).  The app has certain restrictions due to the trial license.  I'd like to enable those features by converting my trial to a regular subscription.

Is that possible?

2 answers

1 accepted

0 votes
Answer accepted

Follow-up:  I just got a reply from Atlassian Support that this isn't possible in Jira Cloud:

Many thanks for your detailed information. By default, products on a monthly cadence cannot be converted to a paid subscription before their evaluation ends, the evaluation includes all functionalities and features. Therefore, I regret to inform you that these products can [sic] be converted to a paid plan until <scheduled date>.

Unfortunately, I've discovered some apps do not provide "all functionality and features".  Perhaps a carry-over from their Jira Server implementations.  Oh well. :-)

0 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Feb 20, 2023

Yes, you can pay for the app any time during the trial, and it will become a fully activated app.

Thanks for the reply. Much appreciated. Do you happen to know how that's done?

I'm probably just being dense, but I don't see anything obvious in "Manage Apps" or site billing. I can see how to stop the trial, but then I can just restart or uninstall.


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