I am using this gadget to break down issue resolutions by user. I am a Jira admin and I have created several groups. I need to take users from a group that I have defined.
However, I do not see these groups, neither in the User(s) nor in Group(s) fields below.
I do see the jira-servicedesk-users built-in group, but when I search with another term for one of my groups, noen are displayed. There seems to be a mismatch between the groups that the JEP gadget shows and the groups defined in Jira (Admin-->User Management-->Groups).
What the gadget seems to show is some Jira groups (not all) and mail groups from Exchange/Active Directory.
Can anyone shed light on this mystery? Anyone from Snapbytes (JEP vendor)? Thanks
Can you see any user or group in those user/group pickers? Or just some of them are invisible?
Actually, we (Snapbytes support team) need more info, so it would be good idea to raise a ticket here, so that we can deep dive into it.
Hi Atlassian Community! This is Teresa from the Jira Service Desk team. On June 19th, I’ll be hosting a webinar “Asset Management: The Role of Context in ITSM” with Atlassian Partne...
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