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Problem with dashboard gadget 'JEP - Total Resolutions per User Bar Chart'

Amir Katz Jun 26, 2018

I am using this gadget to break down issue resolutions by user. I am a Jira admin and I have created several groups. I need to take users from a group that I have defined.

However, I do not see these groups, neither in the User(s) nor in Group(s) fields below.

I do see the jira-servicedesk-users built-in group, but when I search with another term for one of my groups, noen are displayed. There seems to be a mismatch between the groups that the JEP gadget shows and the groups defined in Jira (Admin-->User Management-->Groups).

What the gadget seems to show is some Jira groups (not all) and mail groups from Exchange/Active Directory.

Can anyone shed light on this mystery? Anyone from Snapbytes (JEP vendor)? Thanks

 

2018-06-26 14_56_42-Issue closed per month - RSA Jira.png

3 answers

1 accepted

0 votes
Answer accepted
Amir Katz Jun 27, 2018

This is an old bug in JEP that has been fixed since. It exists in 5.19.2 (my version).

0 votes
Tuncay Senturk Community Leader Jun 26, 2018 • edited

Hello Amir,

Can you see any user or group in those user/group pickers? Or just some of them are invisible?

Actually, we (Snapbytes support team) need more info, so it would be good idea to raise a ticket here, so that we can deep dive into it.

Best

Amir Katz Jun 26, 2018 • edited

cannot open a ticket- the link you provided is broken

0 votes
Amir Katz Jun 26, 2018

I do see individual users. The problem I have is with the groups.

Tuncay Senturk Community Leader Jun 26, 2018

whoopsss, copy-paste error sorry. I updated link now

Amir Katz Jun 26, 2018 • edited

@Tuncay Senturk Link is OK, but you should consider adding a 'Submit a bug' request type in your service desk...

Correction: you do have it, but as the 'Get IT Help'. It seems that you forgot to rename it (and change its description and icon).

Amir Katz Jun 26, 2018

@Tuncay Senturk Created ticket JEPSD-75.

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