Outlook2Jira Addd-in won't activate

[ÓskarF]

Hi Team,

I'm trying out this plugin and it'works where I have tried it but it fails on one computer. The Add-in is always inactive and I cannot activate it. If I do it manually through Outlook (checkbox), it always goes back to inactive. I even tried to change the registry value (Load Behavior=3) but with no luck.

I'm using Outlook 2010 on Win7.

Any Ideas?

With best regards,
Óskar

[Deleted user · Accepted solution]

Good to know. Meanwhile we have checked similar problems and one root cause seems to be obvious:

• most of these cases are related to missing dependencies like .NET, VSTO, etc.
• the plugin ships with two different installation routines a)*.msi and b)*.exe
  • we recommend to use the *.exe routine for installation

[catworkx GmbH]

In some cases it turned out that the installer did not install the VSTO-Tools correctly. You can get the VSTO-Tools here:

http://www.microsoft.com/en-us/download/details.aspx?id=35594

[Deleted user]

okay, I see. May I ask you to post whether repairing NET 4.5 and restarting fixed the problem.?

[ÓskarF]

This is working now so I'm assuming that it is fixed but I will post if not.

[Deleted user]

Dear Oskar,

currently, we check how to solve our problem. It might happen that we need additional information form you.

Kind regards

Jan from catWorkX

[ÓskarF]

Thank you for taking this up, but we seem to solved the problem by running a repair on the .NET 4.5. and restart the machine.

With best regards,

Óskar Friðrik