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My custom ACE app keeps loading and finally shows an error saying Something's gone wrong


Hello. I am new to Atlassian and am running into a problem using ACE and ngrok

1. Installed atlas-connect globally
2. Ran `atlas-connect new` and chose jira as the template, named the app as `test`
3. Ran `cd test`, `npm install`
4. I got an error saying Xcode version not detected which I solved by resetting path:
5. I renamed credentials.json.sample to credentials.json. I added the following information- 


"hosts": {

"https://<my-site>": {

"product": "jira",

"username": "",

password": "<auth token from atlassian>"



6. I ran `ngrok authtoken <token from ngrok>`
7. Then I ran `npm start`

Results: Screenshot 2022-09-21 at 3.24.28 PM.pngScreenshot 2022-09-21 at 3.23.49 PM.pngScreenshot 2022-09-21 at 3.28.37 PM.png

1 answer

Given your error messages, it is most likely that the ngrok tunnel does not work.  As a first step, follow the ngrok links and try to get the tunnel working.

Without a working tunnel, Jira will just timeout.

Hello @marc -Collabello--Phase Locked- 
Thanks for replying.
I fixed the tunnel problem...I installed ngrok with brew previously, but I removed it and installed the npm package..but I am still getting loading spinner followed by error  in the app

Screenshot 2022-09-22 at 10.17.35 AM.png

here are the browser warnings:
Screenshot 2022-09-22 at 10.21.28 AM.png

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