Microsoft Teams not loading Jira Cloud app

[Catriona Wright]

I'm trying to add the Jira Cloud app to a Teams channel but it's giving me a blank screen:

Anyone seen this? Or any ideas what I need to do to fix it?

Thanks!

[Grönberg Peter]

I have this same issue with jira cloud for teams, any fix?

[Catriona Wright]

Hi. I sent in a support ticket to Atlassian but I'm still waiting for a response.

In the meantime, I tried to do it through online Teams and I seem to have got it working. I setup the channel app add-in through the online version of Teams, then when I went back to the Desktop version it let me go further.

You need to create a filter to be able to add a tab - would have been nice to know this up front because I haven't used filters before so didn't have any! You need to do this in the online Jira before so you can use the drop-down menu to find them.

Hope this helps!

Catriona