Microsoft Teams app for Jira Server is in INACTIVE State

[chaya]

We have earlier Installed plugin MS Teams for Jira and it was working successfully.

But currently MS teams connection showing as INACTIVE

I have tried Reconnecting , uninstall/install and disable/enable but nothing seems to work fine.

Our JIRA users are actively using MS teams for ticket creation in JIRA and now we are blocked.

Quick guidance to resolve issue will be greatly appreciated.

[Gundsambuu]

Dear support team,

Please give us any advise on this issue. Thank you.

[Deyves]

Hi Team!

Looking at the behavior described, it seems that we're hitting the scenario described here https://confluence.atlassian.com/jirakb/microsoft-teams-app-disconnected-in-jira-1018764187.html 

[Rabbit Stoddard]

Having this issue today; also it doesn't seem to like the Jira ID provided in the configuration. Not sure what's up.

[chaya]

Even mine has started working again by restarting JIRA Services , but we need to understand root cause of issue.

If someone understood cause of issue, can share their experience.

[Eric Feigenbaum]

Mine has begun working again.  Self-recovery.

[Thye Wong]

Same issue here.  It was working and suddenly stopped.  Showing as Inactive and cannot reconnect.

How do we resolve this?

[Eric Feigenbaum]

Same issue here.  Was working and suddenly stopped.  Showing as Inactive and cannot reconnect.

[Ben Lombard]

We are also experiencing this issue, have gone through all the steps mentioned above as well. Any help would be greatly appreciated.