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Lucid Charts throws unknown exception

Avinash Apr 04, 2017

Hi,

We have Confluence integrated with Lucid charts. Confluence v - 5.10 

When a user tries to inserts the diagram sometimes the diagrams are inserted and sometimes they are not inserted and throws an error in the log file ERROR [http-nio-443-exec-24] [confluence.plugins.actions.AbstractDiagramAttacher] execute Unknown exception getting full doc

Is it network issue ? Any Resolution?

ERROR [http-nio-443-exec-24] [confluence.plugins.actions.AbstractDiagramAttacher] execute Unknown exception getting full doc

| action: diagramAttacher
java.lang.IllegalArgumentException: Cannot get String from a null object

 

Thanks,

2 answers

0 votes
Sam Hall Apr 04, 2017 • edited

Hi Avinash,

You might be best to contact Lucidchart directly through their support website here: http://support.lucidchart.com/

In the meantime, I've added tags to your question to increase the chances that it will get seen by them.

0 votes
Avinash Apr 10, 2017

Updating the plugin to latest version, clearing plugin cache and restart resolved the issue. 

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