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Hello! When I'm linking existing Incident tickets to a Problem ticket, I'm trying to establish that the recurring Incident(s) are caused by the undetermined root cause being investigated in the Problem ticket. In a different article,  I read that when I close the root cause problem ticket, Jira will automatically close the linked Incidents. So far, I'm unable to automatically close the linked incident. I've tried different link types, relates to, causes, is caused by, nothing worked. Is there a config step I've missed that would allow this? Thanks!

1 answer

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John M Funk Community Leader Jun 14, 2022

Hi Thalia,

Can you share the Automation rule that you have so far? Along with any errors you may get in the audit log. 

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