Jira <> Zendesk integration using asset fields

Daniel Mathias Souza
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March 14, 2024

We integrated Zendesk with Jira.
The JSM project uses Assets fields, which have the functionality to filter the form fields.
When creating the ticket in Zendesk, the asset fields are not displayed.
Is there any way to resolve this?

2 answers

1 vote
Dhiren Notani_Exalate_
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March 27, 2024

Hi @Daniel Mathias Souza ,

Hope you are doing well!

Thanks for posting your question here on the community.

I am Dhiren, one of the Solutions Engineers working at Exalate.

May I know how exactly have you integrated your Zendesk instance with Jira?

Although it is a tricky to sync asset fields directly, but you can still attempt to sync them using the fully customizable groovy based scripting interface.

Is your Jira instance on Cloud or is it hosted On-Premise?

Thanks, Dhiren

0 votes
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March 27, 2024

@Daniel Mathias Souza hi. Are you using any tool to make the integration? Perhaps the issue comes from the tool? Without further info we can only guess. 


Diana from the ZigiOps team

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