There is a Jira Connect plugin that works in Cloud and Server:
It will let you create anonymous tickets but at the same time you can send information like email address so you can come back to the user later on
You can take a look at Issue Collectors:
Or may be you can try the rest API for reporting problems:
Background When you hear the words ‘Release notes’, almost always you think of an unsolicited email from a software vendor. But I am here to tell you that from our data, sending release notes via E...
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