Jira Instance Hygiene

[Lori Milam]

Hi all,

I'm in the process of trying to clean-up my company's Jira Cloud Instance. I'm pretty new still to Jira and I've found some terrific articles about what areas to focus on for clean up, for example projects, workflows, custom fields, etc. What I'm struggling to find is how to go about narrowing down the information for a specific area for me to make educated decisions on what is unnecessary.

For example, I'm trying to identify any unnecessary user groups, as there are over 300 currently. Is there any way that I can get a list of these groups with a user count of each without going into each and every one? Or is this what I would use the REST API to identify?

Any insight regarding this or suggestions would really be appreciated at this point.

[Lorenzo Phillips · Accepted solution]

@Lori Milam

My team and I used to struggle with this as well, but a few years ago I decided to write an app to help us (and other Jira admins) bulk cleanup much easier. Feel free to give our app a try and let us know if it assisted your efforts and/or where improvements can be made.

Instance Auditor (Jira)

@Craig Castle-Mead Craig cast - We welcome you feedback as well!

[Lori Milam]

Thank you. I have a hard time getting management to approve any new app at this point so I guess I'm stuck with what Atlassian gives me (not much) for now.

[Craig Castle-Mead · Accepted solution]

Hi @Lori Milam 

Some API (REST or GraphQL - if supported) scripting here would definitely be a viable path. We’ve done a lot of analysis in our on-prem environment, a lot of it we can use DB access (only ever read access) as we’ve found that much more efficient - and after more than a decade of working with the products, well aware of the structure, however in Cloud, that’s not an option for you.

https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-groups/ Would be a good starting point.

CCM

[Lori Milam]

Thank you for pointing me in another direction for getting what I need. Thank you. I would love to have DB access which would be way more efficient in my opinion for my needs. But I'll look into the API.

[Susan Waldrip]

Hi @Lori Milam , not sure if this is the kind of thing you might still be interested in but Kim Mooney wrote a really good guide for cleaning up JSW instances (and I use it for Jira Service Management  [JSM] too). Good luck!

[Lori Milam]

Thank you @Susan Waldrip