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Jira Insight Asset Management - Deactivated Accounts

Hey all,


We're looking to transition from an existing ITAM solution we have with an external company to Jira Insights for Asset Management. Have most of the schema created but we were looking to use the Jira User type as a means of tracking who has which asset assigned. This works great for all currently active Jira users, but we have some employees who are no longer with the company and have yet to return the assets to us.


We'd like to be able to track that situation in Jira Insights as well, but it does not appear that Jira will support using inactive/deactivated Atlassian Accounts as valid for this case.


Has anyone encountered something similar and found a workaround or is this a hard limitation where we would need to reactivate the account or find another means of storing the user's name?



1 answer

0 votes
Mikael Sandberg Community Leader Aug 31, 2022

Hi @bweberg,

Welcome to Atlassian Community!

The User attribute type is actually storing the Atlassian ID, but is showing the display name. So for inactive users all you would need is to know that user's Atlassian ID in order to find assets associated to them, similar to how you would need to use the Atlassian ID in order to find issue associated with an inactive user.

Hey @Mikael Sandberg thanks for the quick reply!


Yeah I had initially attempted an import with Atlassian IDs and it looks like it did not fill them in for the deactivated users. Was able to export all the Atlassian IDs for everyone and match up email addresses with IDs to do that import.

Definitely no problems getting those IDs and using that instead but just wondering if there's something else I may need to try specifically for those deactivated accounts.


Mikael Sandberg Community Leader Aug 31, 2022

Did you deactivate the accounts before or after they were associated with an asset? If the accounts were deactivated after you can search for those assets as long as you have the Atlassian ID. If you are trying to associate an asset to a deactivate account, that is not possible unless you first activate the account, because the user attribute type will only show active accounts.

Yep that's what I figured, ideally we wouldnt have to reactivate these accounts to assign the assets. Again this is only an issue because we're transitioning from another inventory system to Insight.

Seems the only solution here would indeed be to reactivate those Jira accounts, complete an import, and then deactivate them again. Is that pretty accurate?

Mikael Sandberg Community Leader Sep 01, 2022

Yes, that is correct. The other option would be to add a separate attribute for Atlassian ID and use that for deactivated accounts.

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