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JIRA Automation fails multi user picker if one of users was disabled

Edited
Viktar Bachkouski
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Nov 08, 2022

JIRA Automation fails multi user picker if one of users was disabled.

How to fixed it?

 

Examples.

Settings of Scenario

2022-11-15 16.04.58 jira5.sam-solutions.net ad2873b8339a.jpg

Error

2022-11-15 16.06.38 jira5.sam-solutions.net bbaaaa54315a.jpg

But userpicker had 5 users, but 0 users was added.

3 answers

1 vote
Nic Brough -Adaptavist-
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Nov 15, 2022

You will need to re-enable the user, or change the automation such that it selects a valid user.

Viktar Bachkouski
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Nov 16, 2022 • edited

@Nic Brough -Adaptavist- Really?)))) Read again, please: "But userpicker had 5 users, but 0 users was added." In JIRA 7.3.7 all worked fine. This behavior after upgraded jira to 8.21

 

2022-11-16 11.52.01 jira5.sam-solutions.net 5143aa22f672.jpg

Nic Brough -Adaptavist-
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Nov 16, 2022

Yes, a deactivated user can not be used, that's the point of deactivating them.

It would be a much better experience if the edit action resulted in adding the activated accounts but failing for the inactivated account.

That way, one person getting deactivated wouldn't break the automation for others

Nic Brough -Adaptavist-
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Nov 28, 2022

Mmm, not really, that would be adding people back to Jira after someone has deliberately chosen to remove them.

A better behaviour would be for the automation to check if a user is deactivated, and automatically remove them from the rule, mailing all the admins to tell them that the rule now has fewer users in it.  But that's quite clunky.

Like Taranjeet Singh likes this
Viktar Bachkouski
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Nov 29, 2022
0 votes
Viktar Bachkouski
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Nov 29, 2022

Workaround: SIL Programs

0 votes
Stefan Salzl
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Nov 08, 2022

HI @Viktar Bachkouski 

Could you describe your problem in more details and share some details like screenshots and/or audit log?

What is the specific automation integration? what does your automation rule and in which case is the user picker used? 

Best
Stefan

Viktar Bachkouski
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Nov 15, 2022

@Stefan Salzl Hi! I updaded question

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