JIRA Automation fails multi user picker if one of users was disabled

Tony Montana
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November 8, 2022

JIRA Automation fails multi user picker if one of users was disabled.

How to fixed it?

 

Examples.

Settings of Scenario

2022-11-15 16.04.58 jira5.sam-solutions.net ad2873b8339a.jpg

Error

2022-11-15 16.06.38 jira5.sam-solutions.net bbaaaa54315a.jpg

But userpicker had 5 users, but 0 users was added.

3 answers

1 accepted

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Answer accepted
Tony Montana
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November 29, 2022

Workaround: SIL Programs

1 vote
Nic Brough -Adaptavist-
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November 15, 2022

You will need to re-enable the user, or change the automation such that it selects a valid user.

Tony Montana
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November 16, 2022

@Nic Brough -Adaptavist- Really?)))) Read again, please: "But userpicker had 5 users, but 0 users was added." In JIRA 7.3.7 all worked fine. This behavior after upgraded jira to 8.21

 

2022-11-16 11.52.01 jira5.sam-solutions.net 5143aa22f672.jpg

Nic Brough -Adaptavist-
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November 16, 2022

Yes, a deactivated user can not be used, that's the point of deactivating them.

Mike Solomon November 28, 2022

It would be a much better experience if the edit action resulted in adding the activated accounts but failing for the inactivated account.

That way, one person getting deactivated wouldn't break the automation for others

Like Yegor likes this
Nic Brough -Adaptavist-
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November 28, 2022

Mmm, not really, that would be adding people back to Jira after someone has deliberately chosen to remove them.

A better behaviour would be for the automation to check if a user is deactivated, and automatically remove them from the rule, mailing all the admins to tell them that the rule now has fewer users in it.  But that's quite clunky.

Like Taranjeet Singh likes this
Tony Montana
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November 29, 2022
0 votes
Stefan Salzl
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November 8, 2022

HI @Tony Montana 

Could you describe your problem in more details and share some details like screenshots and/or audit log?

What is the specific automation integration? what does your automation rule and in which case is the user picker used? 

Best
Stefan

Tony Montana
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November 15, 2022

@Stefan Salzl Hi! I updaded question

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