JIRA Automation fails multi user picker if one of users was disabled

[Tony Montana]

JIRA Automation fails multi user picker if one of users was disabled.

How to fixed it?

Examples.

Settings of Scenario

Error

But userpicker had 5 users, but 0 users was added.

[Tony Montana · Accepted solution]

Workaround: SIL Programs

[Nic Brough -Adaptavist-]

You will need to re-enable the user, or change the automation such that it selects a valid user.

[Tony Montana]

@Nic Brough -Adaptavist- Really?)))) Read again, please: "But userpicker had 5 users, but 0 users was added." In JIRA 7.3.7 all worked fine. This behavior after upgraded jira to 8.21

[Nic Brough -Adaptavist-]

Yes, a deactivated user can not be used, that's the point of deactivating them.

[Mike Solomon]

It would be a much better experience if the edit action resulted in adding the activated accounts but failing for the inactivated account.

That way, one person getting deactivated wouldn't break the automation for others

[Nic Brough -Adaptavist-]

Mmm, not really, that would be adding people back to Jira after someone has deliberately chosen to remove them.

A better behaviour would be for the automation to check if a user is deactivated, and automatically remove them from the rule, mailing all the admins to tell them that the rule now has fewer users in it.  But that's quite clunky.

[Tony Montana]

@Nic Brough -Adaptavist- https://jira.atlassian.com/browse/JIRAAUTOSERVER-570

[Stefan Salzl]

HI @Tony Montana 

Could you describe your problem in more details and share some details like screenshots and/or audit log?

What is the specific automation integration? what does your automation rule and in which case is the user picker used? 

Best
Stefan

[Tony Montana]

@Stefan Salzl Hi! I updaded question