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Issue with Automation loading a Checklist template


The aim of my rule is to load a checklist every-time a new ticket is open for a certain type of ticket (not working) then send a Slack to my company Slack channel. (working)

My error in the Audit Log is:-

Unknown fields set during edit, they may be unavailable for the project/type.

Check your custom field configuration. Fields ignored -

Checklist Text (customfield_10060)


Please help ! 


ThanksScreen Shot 2022-06-01 at 9.44.25 AM.png

1 answer

0 votes

Hi @Scott Schellhardt,

Please reach the support team for assistance: 

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