Is it possible to create a trigger "if issue is in status X since X days"?

[Dario Freddi]

Hello,

in Jira Service Desk standard Automation, it is possible to trigger an automation when an issue is in a certain status since a while. This is useful for transitioning issues automatically after some time has passed or to shoot reminders.

I can't find a way to create such a trigger in Jira Automation, though. Am I missing something or is it something currently missing? It's the only bit which I'm missing to dismiss standard automation features in favor of the plugin

Thanks

[Scott Harwood]

Hi Max,

You can do this using Automation for Jira, using a scheduled trigger that runs, say once a day, configured with JQL like this:

issuetype = Support status = “Waiting for customer” AND NOT status changed to “Waiting for customer” after -8d

Then after that, you could use a send email action, or slack message for notification.

 

It is achievable using our free lite version of the addon also.

Thanks,
Scott

[Dario Freddi]

Hi Scott, thanks! That's exactly what I was looking for. Thanks for your work on the plugin!

[Max Foerster - K15t]

Hi Dario,

you can define a corresponding SLA (e.g. 7 days) as a workaround to transition issues when the SLA is breached.

Best, Max

€Dit, sorry Dario for not reading properly that you were asking for a way to achieve that in Automation!

[Dario Freddi]

Hi Max, thanks for your answer. The workaround is sound, however SLAs are defined per-project, and this basically prevents me from having a global configuration in a single step for all issues among projects, which I hoped I could achieve :(

I will follow your workaround for now, but do you think it might sense for you guys to consider adding this trigger in the future?

Thanks!