Interface JSD and another ticketing tool with REST API ?

[CloudRock]

Hello everyone,

I'm deploying a JSD web interface A that register tickets for our team.

Today, the team receives also tickets via another ticketing tool B. I would like to know if there is a way to connect both tools, so one ticket received in tool B can be automatically forwarded to tool A.

Regards,

[Tansu Akdeniz]

Hi @CloudRock 

Welcome to community.

Jira Service Desk has REST API support.

• Doc: https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/

Use "create customer request" method to create ticket in Jira from Tool B.

Also, it is possible to use e-mail requests feature to create ticket via e-mail.

Hope it helps.

[CloudRock]

Hello @Tansu Akdeniz 

Thanks for reply. I start to get the answer of my request.

I would like to know the accurate scenario to interface tool B to our JSD tool A.

For information, tool B is not a JSD ticketing tool, it's a different brand.

Waiting for your answer.

[Tansu Akdeniz]

There is nothing to do with the Jira leg as the ticket has to be created from Tool B to JSD. The creation request must be made from Tool B. I don't know if there is any built-in solution in Tool B. Maybe, custom development should be done for Tool B. Please contact to technical responsible of this product.