Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Interface JSD and another ticketing tool with REST API ?


Hello everyone,

I'm deploying a JSD web interface A that register tickets for our team.

Today, the team receives also tickets via another ticketing tool B. I would like to know if there is a way to connect both tools, so one ticket received in tool B can be automatically forwarded to tool A.



1 answer

0 votes
Tansu Akdeniz Community Leader Dec 14, 2020

Hi @Bassam Ballaji 

Welcome to community.

Jira Service Desk has REST API support.

Use "create customer request" method to create ticket in Jira from Tool B.

Also, it is possible to use e-mail requests feature to create ticket via e-mail.

Hope it helps.

Hello @Tansu Akdeniz 

Thanks for reply. I start to get the answer of my request.

I would like to know the accurate scenario to interface tool B to our JSD tool A.

For information, tool B is not a JSD ticketing tool, it's a different brand.

Waiting for your answer.

Tansu Akdeniz Community Leader Dec 18, 2020

There is nothing to do with the Jira leg as the ticket has to be created from Tool B to JSD. The creation request must be made from Tool B. I don't know if there is any built-in solution in Tool B. Maybe, custom development should be done for Tool B. Please contact to technical responsible of this product.

Like Bassam Ballaji likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Apps & Integrations

🍻🍂Apptoberfest Update: Upcoming Virtual Events 🎉

Hello Community! I hope you've been enjoying the 🍂Apptoberfestivities🍂 (I know I have!) The event is heating up next week with a series of virtual events that we're calling the 🍻🍂Partner App ...

476 views 5 18
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you