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Interface JSD and another ticketing tool with REST API ?


Hello everyone,

I'm deploying a JSD web interface A that register tickets for our team.

Today, the team receives also tickets via another ticketing tool B. I would like to know if there is a way to connect both tools, so one ticket received in tool B can be automatically forwarded to tool A.



1 answer

0 votes
Tansu Akdeniz Community Leader Dec 14, 2020

Hi @Bassam Ballaji 

Welcome to community.

Jira Service Desk has REST API support.

Use "create customer request" method to create ticket in Jira from Tool B.

Also, it is possible to use e-mail requests feature to create ticket via e-mail.

Hope it helps.

Hello @Tansu Akdeniz 

Thanks for reply. I start to get the answer of my request.

I would like to know the accurate scenario to interface tool B to our JSD tool A.

For information, tool B is not a JSD ticketing tool, it's a different brand.

Waiting for your answer.

Tansu Akdeniz Community Leader Dec 18, 2020

There is nothing to do with the Jira leg as the ticket has to be created from Tool B to JSD. The creation request must be made from Tool B. I don't know if there is any built-in solution in Tool B. Maybe, custom development should be done for Tool B. Please contact to technical responsible of this product.

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