I'm deploying a JSD web interface A that register tickets for our team.
Today, the team receives also tickets via another ticketing tool B. I would like to know if there is a way to connect both tools, so one ticket received in tool B can be automatically forwarded to tool A.
Welcome to community.
Jira Service Desk has REST API support.
Use "create customer request" method to create ticket in Jira from Tool B.
Also, it is possible to use e-mail requests feature to create ticket via e-mail.
Hope it helps.
There is nothing to do with the Jira leg as the ticket has to be created from Tool B to JSD. The creation request must be made from Tool B. I don't know if there is any built-in solution in Tool B. Maybe, custom development should be done for Tool B. Please contact to technical responsible of this product.
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