How to set components in a 'Create Issue' automation?

[Daniel Tewfik]

I have a ticket being sent from the help desk project to an agile project as a story.  On creation (or shortly after), I'd like the created story to have the same component as the source help desk ticket.  Is this possible?

[Huw Evans]

Hey Daniel,

It definitely is, provided you're using Automation to copy/move the help desk ticket. What we could do is set up a Manual Trigger and a rule like this:

The key is in the "Create Issue" action — make sure you click the "..." and change the fields to Copy From to see this UI. When you do, you can copy the fields from your trigger issue in any way you want! Make sure you copy from any other fields you want to see in your new issue.

Then if you want to escalate an issue, instead of moving it or manually creating it through Jira, just click on "Escalate to Agile Project" in the sidebar of the issue (under Automations), and we'll do the rest :)

Let me know if that solves your problem, or if there's anything else we can do to keep your team running smoothly,

Huw

Intern Developer @ Code Barrel (makers of Automation for Jira)

[Daniel Tewfik]

Hey thanks for the reply. I'm not seeing the ellipses "..." to change the field to copy from. The only ellipses I see relates to the conditional "Waiting for Development" status.

[Huw Evans]

Hey Daniel!

From the screenshot you posted it looks like you're using Jira Service Desk's internal automation system. I suspect that JSD automation probably doesn't let you copy components over to a new issue.

However, our plugin (Automation for Jira) does — and we're happy to offer you a free, unlimited-time lite version to try out. We can do pretty much everything JSD's automation can do, but with extra stuff (link for comparison) that might be useful to your business (ever wanted to keep versions in sync between projects, but also with GitHub/Bitbucket? or assign support issues automatically to your team based on their existing workload? — we can handle that).

Check us out here if you're interested — if you're not, you should probably contact Jira Service Desk's support here.

Huw