I started to provide a free available (beta) plugin on the Atlassian marketplace:
HeyQL Metrics for JIRA
Now I want to get in contact with our first users. But I see now way to get their names or email-addresses.
If I sell my plugin, Atlassian would give me a license report including contact details.
But how can I get this kind of information for a free available plugin?
A dirty way would be to read out all users of an instance via a REST request and guess, which one I should contact (smallest id + admin-rights?).
But I don't like that way and the contacted person may not be the right one.
Is there any way to get contact details of an instance for a free plugin vendor?
Thanks for the help,
Hi Daniel, we don't currently provide access to the PII of free add-on users. What many developers do and you may wish to try, is fire a post-install screen for free users that presents some reasonable, compelling and small offer, in return for an email address. In this way engaged users can opt in to communications from you. The analogy is a free download from your website - users can opt in to giving you their email address in return for something of value.
The vendor community discusses this question from time to time on our private Marketplace discussion list, so hopefully you're a part of that (if not, please join in!) https://groups.google.com/forum/#!forum/atlassian-marketplace
Hope that helps, -nick
Head of Ecosystem
Hi Atlassian Community! This is Teresa from the Jira Service Desk team. On June 19th, I’ll be hosting a webinar “Asset Management: The Role of Context in ITSM” with Atlassian Partne...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events