How to enable someone else to edit embedded Draw.io diagram?

[Vita Jarolimkova]

Hi! I've inserted a few draw.io diagrams in a Confluence page in a shared space and my colleagues can't edit them. I can't find any permission to change within Confluence or within draw.io to re-share the board or allow access, any idea how to do it please?

[Alex Koxaras _Relational_]

Hi @Vita Jarolimkova and welcome to the community,

Are you on prem Jira, or on cloud?

[Vita Jarolimkova]

I think we're in cloud. Also to add, it's a shared company-wide workspace, not my personal one. 

[Alex Koxaras _Relational_]

Does your instance ends with .atlassian.net?

[Vita Jarolimkova]

Yes it does

[Alex Koxaras _Relational_]

@Vita Jarolimkova I've created a new confluence page on my instance with a single diagram on it. With another user from an incognito window, I logged in, and I was able to edit the diagram, simply by clicking on it and then clicking on the pencil icon. I managed to make changes as well and save it.

When I add page restrictions to the page, so that only my initial user (creator) could edit the page, then of course my second user wasn't able to edit the page and then edit the diagram. The pencil was greyed out:

[Vita Jarolimkova]

Wow thanks for checking that! The Confluence page itself doesn't have restrictions since my colleagues can edit the text, they are just saying they cannot edit the diagram - which seems to be weird in that case.

[Alex Koxaras _Relational_]

What are the steps they are taking in order to edit the diagram? You have to be able to reproduce this in order to find a solution. And we need to check what kind of permission this user has. Is he the only one with the problem, or are there more users with the similar problem?

[Vita Jarolimkova]

So everyone seems to have the same problem. This is what they see, so it doesn't;t even open in draw.io for some reason: 

[Vita Jarolimkova]

Apparently, it started working for them by itself now, thanks a lot for the help! Must have been something stuck on their end then.