Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to enable rich text in description/comments using JEditor and JETI


I'm trying out the JETI and the JEditor plugin.

I'm not sure how to set this up. I'm using JETI as a mail handler connected to my project. I would like the description and comment sections set to rich text for that project alone. So when someone sends an email with a table in the body to an address that is connected to my project, I want that table to be displayed neatly in the description.

For composing, I have ticked the below in JETI -> Configuration. This is not an issue.


Tick this if you want to use JEditor when composing emails. In order to make JEditor work, you must obtain a license and install it in this JIRA instance.
Thanks in advance.

2 answers

1 accepted

8 votes
Answer accepted

Hi @John Rana,

To enable JEditor you need to go to the field configuration and go through all text fields and click on renderers and choose JEditor renderer.


I installed a trial version of JEditor for JIRA and already changed the renderer to JEditor Renderer in the corresponding field configuration for description field.

I'm not sure if I missed some configuration but I didn't get the toolbar with full options.

If I click in the description editor and select JEditor I get this menu, without any option to insert tables etc.

I already configured the toolbar in JEditor menu and select every item to the full menu as well as to the mini menu.


Any idea what is wrong with my configuration?

Thanks in advance


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Marketplace Apps & Integrations

5 mobile apps for Jira Cloud to boost productivity

  It’s very important to have access to the workflow process from anywhere. Especially if you manage the work of others. There is no difference whether you’re out of office, or drive a ca...

249 views 2 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you