I'm hired as a Knowledge Manager for a big company. I plan to create a knowledge base with Confluence, in order to help the almost 15'000 employees with their IT issues.
Because not everyone here is speaking the "IT language", I want to make sure that people will find the proper solution, no matter what words they are using.
For exemple, if someone wants to find out "how to setup a printer", he or she might find out the tutorial called "how to setup a printer" by using multiple queries, like :
- how to add a printer
- how to setup a printer
- how to add an LRG
These 3 queries must link to the "how to setup a printer" title. For each articles, I'll need to create a kind of taxonomy like in the example. There will be thousands and thousands of articles, and I need users to find very quickly answers to their problems.
I'd like to know if there is some way to do it, the same way we can do it using Joomla with the custom fields !
Thank you !
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