How to copy attachments from JSD (JSM - Jira Service Management) over to JSW in Cloud Version

[JD Lobue]

We would like to create a JSM ticket, copy it over to a JSW and then delete the original JSM work item while copying over all attachments. How can this best be done?

[John Funk]

Hi JD - You will need to use an add-on like Deep Clone to clone the ticket to a JSW along with the Attachments (and any comments). 

[Marlene Kegel - codefortynine]

Hi @JD Lobue, 

Thank you, @John Funk,

It's indeed possible with to clone and move issues along with its attachments from JSD to JSW projects with Deep Clone for Jira. 

If you have questions or feedback about our app, don't hesitate to get in touch with our support.

[JD Lobue]

I don't see Deep Clone as an option in Automation. How can I use the deep clone for jira option in automation?

[John Funk]

You can't do it through Automation. You could do it through a Post Function in the workflow, though. 

[Marlene Kegel - codefortynine]

You can find more information about creating a Deep Clone post-function in our documentation.

If you require Deep Clone as an option in Automation, don't hesitate to contact our support.