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How do I limit the viewable attributes of an Insight Object in a customer's service request?

We've edited our Service Request forms so that customers can link to an Insight Object through a list. There is a magnifying glass icon next to the list that allows customers to view the attributes of any object of a particular type.

For security reasons, we want to be able to hide certain attributes from the customers but still have them available to the administrators. My first attempt at this was to configure the attribute to hidden in the Object Type definition, but that didn't do anything.

Is this something that can be configured in the Custom fields definition? Is this something that can even be done?


3 answers

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What version your Insight is?

Cloud or Server?

I updated Insight to the latest version today, but I don't see that option in our portal!

got me curious

Hi @Parvaneh Zand,

This is Insight version 8.3.4, Jira version 8.6.1. We're running it on a server. We're new to this. To be honest, I'm not too concerned about this since I think most people will just start typing or use the pulldown menu, which doesn't show the added information. 

Like Parvaneh Zand likes this

Thank you @Parvaneh Zand ,

I got that far with the setup. My problem is that there is a tool on the portal that when you click it, you can view all information about any given object.



Is there a way to edit what is shown in the expanded view?

Hi @Chris Schulte ,

Change the field configuration,

click on "Edit Insight Configuration",

in User Interaction section, remove your specific attribute in Filter objects with attributes field.



What exactly does the "Hidden" setting do in attributes?

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