We've edited our Service Request forms so that customers can link to an Insight Object through a list. There is a magnifying glass icon next to the list that allows customers to view the attributes of any object of a particular type.
For security reasons, we want to be able to hide certain attributes from the customers but still have them available to the administrators. My first attempt at this was to configure the attribute to hidden in the Object Type definition, but that didn't do anything.
Is this something that can be configured in the Custom fields definition? Is this something that can even be done?
Hi @Parvaneh Zand,
This is Insight version 8.3.4, Jira version 8.6.1. We're running it on a server. We're new to this. To be honest, I'm not too concerned about this since I think most people will just start typing or use the pulldown menu, which doesn't show the added information.
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