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How can we embed links in a multi-line test field into a mail from Automation for JIRA

So I have a multi-line custom text field called "Scope". The information in it goes somewhat like :

<link to an issue> - <Summary of the issue>

<link to second issue> - <Summary of the second issue>

 I've managed to add this field to the email triggered on one of the transitions using {{issue.customfieldid}} however the links appear as plain text in the email. Is there a way to present the links as is, in the email?

1 answer

0 votes
John Funk Community Leader Jun 11, 2021

Hi Rishikesh,

You can use the syntax to create a link for the issue in Automation:

<a href="{{issue.toUrl}}">{{issue.summary}}</a>

Hey John

Thanks for the response. Does this work for multi-line text fields? Because the text I mentioned is in a multi-line text field. And the values will be different for each one. I tried using <a href="link to the issue"> issue key</a> in the field itself and it worked, however is there a way to integrate this into the automation script, as some issues can have several such issues mentioned in this field, and it seems too big a task to go and do all this manually for each one.




John Funk Community Leader Jun 11, 2021

I have not actually tried that. Best I can tell you is to give it a try.  :-)

Hi John

I tried the suggested solution, but didn't work.

John Funk Community Leader Jun 15, 2021

I would go ahead and open a support ticket with Atlassian to see if they can help with the multi-line text field thing.

Please post the resolution back here. 

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