So I have a multi-line custom text field called "Scope". The information in it goes somewhat like :
<link to an issue> - <Summary of the issue>
<link to second issue> - <Summary of the second issue>
I've managed to add this field to the email triggered on one of the transitions using {{issue.customfieldid}} however the links appear as plain text in the email. Is there a way to present the links as is, in the email?
Hi Rishikesh,
You can use the syntax to create a link for the issue in Automation:
<a href="{{issue.toUrl}}">{{issue.summary}}</a>
Hey John
Thanks for the response. Does this work for multi-line text fields? Because the text I mentioned is in a multi-line text field. And the values will be different for each one. I tried using <a href="link to the issue"> issue key</a> in the field itself and it worked, however is there a way to integrate this into the automation script, as some issues can have several such issues mentioned in this field, and it seems too big a task to go and do all this manually for each one.
Thanks
/Rishikesh
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I have not actually tried that. Best I can tell you is to give it a try. :-)
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I would go ahead and open a support ticket with Atlassian to see if they can help with the multi-line text field thing.
https://support.atlassian.com/contact/#/
Please post the resolution back here.
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