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How can I add a url in the body of an outgoing email trigger by automation?

I have recently started using the Automation tool and am currently trying to trigger and email with specific fields to be sent to a few emails. I have found a few Smart Fields here but I am unable to add to my email a link using the {{issue.key}} . Is there a way to do that and is there a larger list of Smart Fields available somewhere?

Thank you,


4 answers

8 votes
Nick Menere
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Aug 22, 2017

Hi Ramzi,

In order to send email with a link to the issue you can use the following configuraiton:

Screen Shot 2017-08-23 at 2.04.39 pm.png


All fields that are available in JSON representation of the issue are available as smart values. As Jira is so configurable, we can't say what exact fields are available but do provide an example on the page you mentioned.


Hope this helps.




Hello Nick, 

I was having the same issue. I just tried your suggestion and so happy that it works like a treat.


Thanks so much!


Might have been added since the last reply but I found you can use



I've tried {{issue.toUrl}} but value is empty when using in emails. Do you have any experience with this smart value?

Deleted user Mar 21, 2019

<a href="{{issue.toUrl}}">{{issue.key}}</a>

Like # people like this

Is this a straight replacement for {{issue.key}} if Issue key is currently being displayed however not an active URL?

@[deleted] thank you!!

Is it possibe to sent an email with the link to the release that were relesed?

your issue was updated: <a href="{{issue.key}}">{{issue.key}} - {{issue.summary}}</a>

That worked for me. 

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