Hide the optional reopen comments window (Service Desk)

Aleksandr Petrushkin May 17, 2022

Hi Everyone!!

Really need your help!

Who has an idea how to hide the "optional comment" field when you click the reopen button?img.png

1 answer

0 votes
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 17, 2022

Welcome to the Atlassian Community!

Edit the workflow, look for the "reopen" transition, and remove the "transition screen" - that pops up a box with fields for people to fill in during a transition, and gives you the comment box too.  It looks like you've got a screen with no fields, so it's comment-only.

Aleksandr Petrushkin May 17, 2022

Thank you for responding!
I see that my reopen screen is None

Or am I doing something wrong?

Снимок экрана 2022-05-17 в 14.33.49.png

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 17, 2022

You might check the Post Functions for the transition to see if there is something else causing it. 

Aleksandr Petrushkin May 18, 2022

I don't see anything that affects it.

 

Снимок экрана 2022-05-18 в 11.29.13.png

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events