Forbidden characters for CSV-import via Test Case Importer Xray?

patrick van dun
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 10, 2021


My csv-upload in the Xray Test Case Importer doesn´t work, before the same structure worked however.
Could it be that there are certain characters that aren´t allowed?


1 answer

0 votes
Rogério Paiva - Xray Xporter
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
September 6, 2021

Hi @patrick van dun 

It could be related to encoding issues; please check the CSV file encoding and make sure that you choose the correct one in the import.

Also, check if the CSV encoding is "UTF-8 with BOM," it can also be an issue, so please convert the file into UTF-8 only.

If you need further help, please get in touch with Xray Support ( to share your configuration so that the support team can troubleshoot the cause.

Thank you.

Kind regards,
Rogério Paiva [Xray Support Team]

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events