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Filter issues by date

ServiceDesk Things_io
ServiceDesk Things_io October 29, 2020

hey guys i want to filter issues by business days and weekends. i installed  jira service desk and want to filter issues with days and send automation replies to customers.

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Esther Strom
Esther Strom
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October 29, 2020

Hi, @ServiceDesk Things_io  Welcome to the Community!

Can you give a bit more info about what you're trying to do? Are you looking to send automated responses to tickets submitted on weekends to let customers know that your service desk is closed (or that response time will be different)?

If so, you could set up an automation rule (Project Settings -> Automation) using the Issue Created trigger and the JQL search action. The startOfWeek() JQL function will allow you to determine if the created date is a Saturday or Sunday.

 

2020-10-29 11_53_53-Project automation - Jira Staging.png

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ServiceDesk Things_io
ServiceDesk Things_io October 29, 2020

Thank you esther that's what we looking for.

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