Hi, @ServiceDesk Things_io Welcome to the Community!
Can you give a bit more info about what you're trying to do? Are you looking to send automated responses to tickets submitted on weekends to let customers know that your service desk is closed (or that response time will be different)?
If so, you could set up an automation rule (Project Settings -> Automation) using the Issue Created trigger and the JQL search action. The startOfWeek() JQL function will allow you to determine if the created date is a Saturday or Sunday.
The manager’s daily activities include a list of challenges to reach high levels of efficiency for their teams. Part of these challenges is related to how to deal with the worklog systems sin...
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